How to access information

Please note due to the evolving COVID-19 situation, and limited access by staff to the office, formal GIPA applications can ONLY be received via email

How information is made available

The government is required to make information publicly available in several ways as outlined in the Government Information (Public Access) Act 2009 (GIPA Act).

1. Mandatory proactive release of certain government information

The following is the department’s open access information that is required to be made publicly available under the GIPA Act.

2. Authorised proactive release of government information

DRNSW is authorised to make any government information it believes is of interest or assistance to the public freely available unless there is an overriding public interest against disclosure of the information.

The department reviews its program for the proactive release of government information every 12 months.

If you cannot find the information you are looking for on our websites, you can ask us whether the information has already been released by the department.

3. Informal request

You may make a request for any other type of information held by the department. Generally, the department will provide the following types of information based on an informal request:

  • copies of correspondence sent to us by you;
  • records containing your personal information;
  • copies of documents that are already in the public domain.

If you think this applies to the information you are after you can contact us to make an informal request.

Please note that in some cases you may be asked to submit a formal access application. Conditions may also be imposed in relation to the use or disclosure of information provided to you under an informal request.

4. Formal access application

You may apply for access to all other information held by the department, with the exception of information that is categorised as 'excluded information' under GIPA Act.

The application fee for making an access application is $30.00. Processing charges can also be imposed at the rate of $30.00 per hour. In some circumstances an advance deposit may be required. We will let you know in writing if that applies to your application.

To make a formal GIPA application you can download and complete the application form and email it to The team will contact you to make payment over the phone with a credit card.

Alternatively, you can post a completed application form to us with a cheque or money order, made payable to Department of Regional NSW at the following address:

Governance and Information Requests Team
Department of Regional NSW - Legal
105 Prince Street, Orange NSW 2800

The GIPA Act says that we are only able to accept access applications that:

  1. are in writing and sent via the means outlined above
  2. clearly state the request for information is under the Government Information (Public Access) Act 2009 (NSW)
  3. include payment of the $30.00 application fee
  4. contain the name of the applicant and an address for correspondence, preferably email
  5. include as much detail as necessary to enable us to identify the information you are seeking.

If your application does not address these five points, it will be considered invalid and we will contact you, to help you make the application valid.

We will acknowledge receipt of your application within 5 working days and process it within 20 working days (subject to any extensions allowed under the GIPA Act). If any extension of time is required to deal with your application, we will let you know in writing.

Review rights

We will notify you of the outcome of your formal application and your rights of review.

An application for internal review must be made within 20 working days of you being notified of our decision. The application fee for an internal review is $40.

Applications for review to the Information and Privacy Commission (IPC) or the NSW Civil and Administrative Tribunal (NCAT) must be made within 40 working days of a decision being made. There is no cost for applications to the IPC.

Please contact if you would like to lodge an Internal Review.